Category Archives: air travel

Denver is a Rocky Mountain High

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Denver, the Mile High Airport

We finally arrived at Denver International Airport. As we made touch down I began to feel a bit antsy. I didn’t know if I’d be able to make my connection since we got such a late start out of Jackson Hole. Once we got the ok to activate our cell phones an alert came through that my connecting flight to Boston was, in fact, delayed by 3o minutes. I was so relieved. But the  relief was short lived.

Denver airport

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Watch Out for the Fuel Truck!

We were on our way to the gate when we were brought to a halt. There we were on the tarmac just waiting. After about 5 minutes the pilot decided to share  the problem with us. One of the fuel trucks had broken down right in the middle of the runway !  We had to wait until they got a tow truck that could move such a large vehicle. The minutes ticked past and so did the boarding time for my connection.

Mad Dash To the Gate

Finally we got the go-ahead to move to the gate. The plane  couldn’t unload fast enough for me. I felt like I was on the longest jetway in the world! Once in the terminal I didn’t waste time looking for signs. I asked for directions. It was much farther between gates than I expected but as I hustled up to the attendant I saw a flight delay to Boston posted. Breathing hard I gasped out to the attendant “Is That My Flight!”

Terminals

Time to Relax

Turns out it was. The attendant and the other folks in line thought it was hilarious that I was so happy for a flight delay. It seems the connecting flight couldn’t land in Denver because of the same fog that caused us to be delayed in Jackson Hole. They were re-routed to Colorado Springs. They just got the ok to come on to Denver. We had to wait for them to arrive. I could relax and catch my breath.

Epilogue

The flight from Colorado Springs eventually arrived and we all got boarded. The flight to Boston was uneventful. I finally arrived home. A bit later than planned but safe and sound. Traveling is fun but coming home is pretty nice too.

Rocky's happy to see me

The Road (or flight) Home

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On the road again

The road home from Jackson turned out to be an interesting challenge. I woke up around 3 am only to find that it had snowed.  Yup 6 inches of slippery, sloppy white stuff. My concierge told me I had a front wheel drive car so I’d have no problem getting to the airport. Then he went out to bring the car around and got stuck!

Plow Schedule

Loading my bags into the car my valet cheerfully explained that the roads aren’t plowed until after 9 am. He didn’t even know if they would bother to plow today or just let it melt. I could expect to have snow covered roads and highway all the way to the airport. Oh Joy!

The Snowy Drive

The first part of the drive was pretty dicey. It’s very dark out there in Wyoming! The snow was still coming down and when you met another car or truck, splat! Jackson was a different story. With less snow and more traffic most of the road was just wet. It continued that way until the airport. I’m sure the locals hated me because I kept my speed right around 35-40 mph. Once in the airport I found the car rental return only to face a windy, cold trek to the terminal.

Delay upon Delay

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Jackson Hole Airport (stock photo)

Once inside I learned my flight was delayed due to the condition of the run way. Ok by me. I’d rather be safe on the ground that plastered against one of the mountains that ring the airport. As I chatted with a fellow traveler I learned she was the same person that had watched the elk herd with me a few days before! Small world.

Elk Migration

Are we ready now?

As we chatted they changed gates for my flight and started to check in. But it was not to be. My connecting flight is in Denver and turns out the airport was closed  due to fog. We had to wait for Denver to reopen. Finally we had the green light and boarding began. One last trip through the de-icer and we were ready to roll. Everyone held a collective breath as the plane slid (quite literally) into position but finally we were airborne, climbing steeply over the majestic Tetons. We were lucky to get out of Jackson Hole!

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United we Stand….

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Its the Friendly Skies of United

I haven’t flown United Airlines in quite awhile. I’ve flown with Southwest and American and Delta but not United. I guess it was their turn. My trip to Jackson Hole Wyoming is on United. I honestly don’t know what I was thinking when I made these reservations. My flight was leaving Boston at 7:20 am. I’m mean really! Am I nuts? I was up at 3:30 am so I could leave by 4:30 so I could catch the 5:30 Logan Express in Braintree. I’m happy to say I made it along with everyone else! The bus was full. At Logan the United Terminal was also packed. Must be folks like these early flights.

Check In

I had an MRI done recently and since then my back is in worse shape than before the procedure. When I checked in online the website asked if I needed any assistance. I checked that walking long distances was a problem. I was hoping for a ride on the little carts that scoot up and down the corridors. When I got to Denver a personal attendant was waiting with a wheel chair. He brought me right to my gate for the Jackson Hole leg. He offered to push me down the jet way too. I told him I could manage that. When they began boarding the gate attendant sent me down first. Wow!

Jackson Hole Airport

I might have gotten the same treatment at Jackson Hole except they are a tiny airport. They had a wheel chair waiting but no one to push it. The gate didn’t have a jet way. We walked down a long ramp. At least it wasn’t stairs. The wind was howling so I wasn’t going to wait for someone to show up. I managed to get myself and my carry on to baggage claim. The winds were gusting  70 – 75 mph but the sky was a brilliant blue. There was snow on the tops of the mountains. If the wind hadn’t been taking my breath away the view would.

If I ever have the opportunity to fly into Jackson Hole again I’m going for a window seat instead of aisle. I heard enough oooh’s and awe’s as we came in to know I was missing an amazing sight.

Frustration At American Airlines

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Frustration Overwhelms!

As I reached the end of the jet way my coat slid out of my arms again as I lifted the carry on over the connection between the plane and the jet way. To my surprise a Flight Attendant caught it for me , asking if I would like some help with my bag. Her kindness after the debacle at the gate caught me so off guard that I started to tear up! She asked what happened and I let her have it! All my frustration with the stupidity at the gate came flying out. The other passengers were staring at me. I felt like an idiot but I couldn’t shut up.

I travel quite a lot. I certainly consider myself a seasoned traveler and usually I handle these things better than this but the whole experience had been one frustration after another. From wandering the airport first for non help at customer service to looking for a working Kiosk…The last straw  was that all they had to do was take my coat out of  the bag for it to fit.  Of course if they did that they wouldn’t have had the chance to go through all of my belongings. I think I felt violated.

This Flight Attendant

I wish I had gotten this attendant’s name because she was wonderful. She let me vent, helped me to my seat, stowed my luggage and offered to get me something to drink!  She checked on me throughout the flight making sure I had the snack they passed out, that I was comfortable and so on. She really went out of her way. It made up for quite a lot. She deserves a commendation!

Concerns

I do have one concern. Before we took off, one of the gate attendants came on the plane. He came right to my seat and asked my name. He wrote it down on a little pad. I asked him if I could now put my coat in the overhead. He just mumbled “of course”, took my jacket and stuffed it over my suitcase.

It wasn’t until later that I began to wonder about that little seat side visit. I wonder what kind of welcome I’ll get next time I fly American. Have I been blacklisted? I don’t mean to sound paranoid but why else would  he come back to the plane before take off and just single me out?

Home at Last

Once I was home I told my story to my friend Joe. He was as outraged as I was . So he grabbed my cell phone, marched me to the porch and piled me high with the contents of my suitcase to show how ridiculous the gate attendants demands had been. Here’s what it looks like.

And to think this was what they did to a senior citizen using a cane. ( Sometimes I forget I’m a senior citizen but that just makes the whole incident worse in my mind!)

American Airlines leads the pack in complaints

It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August.

American Airlines continued its winning streak in the complaints department, claiming almost 11 percent of our formal grievances.

Read more here: http://elliott.org/blog/march-complaints-approach-record-as-american-airlines-extends-lead/?utm_source=sendy&utm_medium=email&utm_campaign=elliottsemail

 

 

American Airlines’ Baggage Police

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Whatever Happened to Common Sense?

By the time they began boarding zone 4 American Gate attendants were calling for people to check their carry-ons, especially roller bags. Of course you were to remove all electrical equipment, camera, fragile items, medications, and laptops before checking your bag which could be claimed at the baggage carousel of your destination.

In my carry-on I had 1 laptop, in the front sleeve, my medications, my camera and in the remaining space, the camera strap, computer mouse and electrical cord and a book. Since it wasn’t chock full I had stuffed my winter jacket in too so I didn’t have to carry it. I did not have to expand the bag to make it fit.

I was in Zone 6. As I watched the baggage mafia began going through all the bags they felt did not or would not fit into their little display. Sort of a reverse if it fits it ships. In this case if it didn’t drop in cleanly it went into the belly of the beast. No if, ands or buts.

The Baggage Mafia

It was now my turn. Right away the attendant said “Tag It” and just as quick I said OH NO! I have a camera, medications and a laptop in that bag. They are not going into baggage. They told me to take them out but pointed out that I would now exceed my 2 item limit. I pointed out they would be checking an empty bag. Things were starting to heat up now.

As the baggage police began pulling things out of my carry- on I continued to argue.  I was holding up the line and they could see I was using a cane but it made no difference ! I finally turned to the woman pawing through my suitcase and ordered her to put it all back. She stood there looking from me to the gate attendant and back…stalemate.

I took a deep breath trying to be reasonable. I pointed out that there was a puffy coat in the bag . They could just push it down and the bag would fit. But oh no, you can’t push it down. You can’t “force it”. I tried again. If you take the coat out the bag will fit and you can leave my camera, meds and laptop alone.

Nope, They didn’t believe me.

I turned around, grabbed the jacket out of the bag, zipped it back up and dropped it into their little measuring thing.

Perfect! The gate attendant just told me to take it. So now I have my carry-on, my purse, my cane and my jacket to hang onto as I headed down the jet way.

I got madder and madder with each step.

I’m sure my face was red by the time I reached the plane. There it was an entirely different experience.

I’ll sum it up tomorrow but for now here’s another horror story from a different airline.

http://elliott.org/case-dismissed-2/if-youre-in-zone-5-heres-why-you-should-pack-light/