handicapped Archives

Frustration Overwhelms!

As I reached the end of the jet way my coat slid out of my arms again as I lifted the carry on over the connection between the plane and the jet way. To my surprise a Flight Attendant caught it for me , asking if I would like some help with my bag. Her kindness after the debacle at the gate caught me so off guard that I started to tear up! She asked what happened and I let her have it! All my frustration with the stupidity at the gate came flying out. The other passengers were staring at me. I felt like an idiot but I couldn’t shut up.

I travel quite a lot. I certainly consider myself a seasoned traveler and usually I handle these things better than this but the whole experience had been one frustration after another. From wandering the airport first for non help at customer service to looking for a working Kiosk…The last straw was that all they had to do was take my coat out of the bag for it to fit. Of course if they did that they wouldn’t have had the chance to go through all of my belongings. I think I felt violated.

This Flight Attendant

I wish I had gotten this attendant’s name because she was wonderful. She let me vent, helped me to my seat, stowed my luggage and offered to get me something to drink! She checked on me throughout the flight making sure I had the snack they passed out, that I was comfortable and so on. She really went out of her way. It made up for quite a lot. She deserves a commendation!

Concerns

I do have one concern. Before we took off, one of the gate attendants came on the plane. He came right to my seat and asked my name. He wrote it down on a little pad. I asked him if I could now put my coat in the overhead. He just mumbled “of course”, took my jacket and stuffed it over my suitcase.

It wasn’t until later that I began to wonder about that little seat side visit. I wonder what kind of welcome I’ll get next time I fly American. Have I been blacklisted? I don’t mean to sound paranoid but why else would he come back to the plane before take off and just single me out?

Home at Last

Once I was home I told my story to my friend Joe. He was as outraged as I was . So he grabbed my cell phone, marched me to the porch and piled me high with the contents of my suitcase to show how ridiculous the gate attendants demands had been. Here’s what it looks like.

And to think this was what they did to a senior citizen using a cane. ( Sometimes I forget I’m a senior citizen but that just makes the whole incident worse in my mind!)

American Airlines leads the pack in complaints

It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August.

American Airlines continued its winning streak in the complaints department, claiming almost 11 percent of our formal grievances.

“The World’s Greatest Flyers Fly American” Just ask American!

Yes I’m talking about American Airlines. In recent posts I’ve said how impressed I’ve been with their customer service and friendly manner. My friends who have had ( in their opinion) the misfortune to fly American , have disagreed with me, promising that American will show its true colors and that it won’t be Red, White and Blue.

Well I’m sorry to say that day arrived when I attempted to have a pleasant flight back from Washington DC to Logan Airport in Boston.

Let’s start with the day before check in. All the airlines seem to do that and unless you pay extra when you check in will affect when you get to board, you’re “Zone”, if you will. I usually bite the bullet and pay an upgrade fee to get priority boarding.

Are you Handicapped?

I am not truly handicapped. I don’t have a sticker but I do use a cane if I need to walk a lot because my hip will definitely act up causing painful muscle spasms down to my knee. Experience has shown that as awkward as a cane can be, it does keep me mobile and helps prevent the muscle spasms. Because I’m juggling luggage, a purse (my personal item) and the cane I like to board early.

I checked in right on time on my phone since I was in the middle of the tour. After I returned to my hotel I logged into the American Web site to purchase a priority upgrade. I was declined. The message was that it would have to be done at the airport. OK, no problem ( I thought).

In Terminal American Assistance

Next morning after a nice breakfast I made my way to the Metro. My stop even turned out to be close to my terminal. I zipped through security and found my gate. I waited until the gate area had emptied before I approached the attendant with my request for pre-boarding or priority upgrade. To my surprise she first told me she couldn’t help me because it wasn’t her flight!

She must have had 2nd thoughts because she asked for my ticket and tried to enter an upgrade. The computer wouldn’t let her. She told me I would have to go to customer service and pointed out the direction. At least she tried.

I headed over to stand in line there. After several other passengers cut the line I finally reached the customer service attendant who cut me off in mid-sentence. She told me “they” didn’t handle upgrades anymore and pointed me to a kiosk. I limped over to where she pointed. Out of order. So I went in search of a kiosk that worked.

Once I found one there was no pre-board or priority boarding option. So much for getting help.

I decided to accept my fate, limped back to the gate and with a sigh found a seat.

Once we began boarding I noticed there was no call for soldiers in uniform, no families with children, no one in wheel chairs. In fact zone 3 was boarding before an attendant took a wheelchair person down the sky way!