unhappy Archives

Dear Southwest Airlines

I’ve heard so many good things about you. You have fun cabin attendants, open seating, Early Bird Check-In, Priority boarding and BAGS FLY FREE!

Recently I had the opportunity to fly across the country with you round trip. Yup all the way from Providence, Rhode Island aka T.F. Green to Seattle and back again. Everyone was very pleasant, smiling and nice.

I changed planes in Baltimore on the way to Seattle. While I was waiting for boarding I happened to look out and it was pouring. Torrential rains were coming down. I commented to one of my fellow passengers “Wow, look at the rain!” We stood at the window watching the uncovered baggage carts wheel out onto the tarmac and bags get loaded into the plane. Neither of us thought anything of it at the time but when we arrived at Seattle we were greeted by our luggage that was so wet that each bag left a puddle on the baggage carousel. I heard a lot of grumbling.

When the cabby loaded my bag into his trunk he gave me a look and pulled out a newspaper to line the trunk before he put the bag in. I was very embarrassed.

All of my clothing was soaked and had to be dried at my hotel! Maybe the rain surprised your baggage handlers as much as it had surprised us but here’s the thing, on my return trip I had a change of planes in Baltimore again.

You won’t believe what happened…another torrential rain storm swept through.

I wasn’t concerned. I was sure the soaked bags from the outbound trip was just a fluke. I fly often and have never had a problem like this before in spite of rain or snow storms.

Nope. When I arrived at T.F. Green once again the bags, and not just mine, were soaked to the point of having water drip and run out onto the baggage carousel. As if that wasn’t bad enough my bag had the bottom stabilizer broken off so you could no longer stand the bag upright and there were 2 holes were the stabilizer had been anchored. The holes did a fine job of draining the water.

I can only say I am not sure I saved any baggage fees by flying Southwest. I may not have paid the $25- $35 baggage fee of the other airlines but it cost me $89.00 to replace the damaged suitcase as well as the aggravation of drying my clothing in the room and having to wash even clean, but soaked, clothes when I got home.