My love/hate relationship with technology continues. How am I supposed to clear my head so I can write enjoyable and entertaining entries here when I spend all my time at war with the very tools that make this pastime possible?!
We recently added a new State to the areas we cover. Yay! Growth and expansion are good.
There are 2 of us covering this additional area and we have to toggle back and forth between screens on our computers. Yesterday mid- toggle my computer went into a serious data loop. It just kept searching and searching and searching. Nothing that I tried would interrupted it’s single-minded searching.
I rebooted . I used different browsers I toggled to other screens and back…nothing. Finally I reached out to IT support. Their solution was to remove the browsing history, remove the cache. I’d tried that but I only removed the recent history. Their solution was to remove ALL THE HISTORY. I know now that this was a very BAD IDEA but I followed their instructions. They are the experts, certainly not me.
It worked. The endless search was over but all of my bookmarks had disappeared, my home page was gone, all of the company apps were scattered instead of neatly linked…it is/was just awful!
I struggled all afternoon and managed to get some recovered so I could maneuver around again. Each app has to be accessed separately and I haven’t been able to get my home page back, however I did get my bookmarks back on my tool bar, a minor miracle. That’s when the email came in about the Heartbleed Virus.
You have probably heard about it. We, here at work, were supposed to be unaffected but now it seems that some of our “partners” may have been infected therefore everyone had to change all of their passwords. Detailed instructions were included in the email. So that was my next project.
I had to do a few extra steps since my computer was already in shambles but I got through it. The instructions said following them exactly would automatically update the password on the phone because it is synced with the email account. Don’t trust IT. They lied.
When I got up in the morning I picked up my phone to see what had come in overnight for work. Nothing? I crossed to the lap top and logged in. There were at least 20 new emails there but none of it made it to my phone, my new super duper extra smart $400 phone.
So over my bowl of cereal I attempted to figure out how to change the password on the phone to match the new password on my laptop. The new phones don’t come with a manual. No you have to go online and search. Wasn’t that what started this whole mess?
Well I found the instructions online and I changed the password in the phone. That seems to have done the trick as my emails are once again syncing to my phone. I only wasted 8 or so hours dealing with all this aggravation.
What would we do without this time-saving technology?