Week 4 ~2012 Photo of the week

Posted on January 28, 2012January 28, 2012 by Dusty Roads

“Let the Magic begin”

Cinderella’s Castle, Magic Kingdom, Walt Disney World, Orlando Fl.

Adventure 2 of 2012

Posted on January 27, 2012January 27, 2012 by Dusty Roads

We’re off to quite a start for this brand new year. First there was that little jaunt up to North Conway for the “Steam in the Snow” train ride and photo shoot. That was an awesome time. Just goes to show an adventure doesn’t have to be far away or for a full week. Sometimes just a day long get-away can make lots of memories.

But this time I am a lot farther away than New Hampshire. I am sitting here in my Timeshare in Sunny Orlando, Florida. It’s a cute little one bedroom this time and I am very anxious to try out that bed. I was up at 5:30 in the morning to catch an 8:15 flight. The only thing was that I thought the flight was at 8:30. No matter, I planned to be at the parking lot between 7:15 and 7:30 so even though I had the time wrong I should have been at the airport within plenty of time for a domestic flight. I was all checked in online and had my seat assignment. All I had to do was drop off my bags and clear security.

I didn’t count on hitting rush hour traffic in Providence but I did so I arrived at the parking lot at 7:30 on the button. The sign said bring keys to attendant. So I tried the door but it was locked. I walked around to the other side of the building and that time the door opened. A nice man was sitting at the counter and I gave him my credit card and paperwork. Unfortunately his computer wouldn’t boot up. Then once he finally got going by using a lap top, he had problems with his credit card machine. 20 minutes later he finally told me to put my luggage in the van.

I have to confess that I am not used to that. I normally pull in and am greeted by an employee who takes my luggage while I go in and pay. In and out in 5 minutes, onto the shuttle and we’re off. Not this place. I put my own luggage in the van and waited. Another man came in to pay and pick up the shuttle so that delayed us further. Finally with both of us in the van the fellow who processed my paperwork locked up shop and hopped in to drive us to the airport. Looks like a one man operation. Not very efficient.

I don’t wear a watch but I’d guess I arrived at the airport at about 8:00 am. Still time for an 8:30 flight but that’s when I realized that it was an 8:15 flight…when the kiosk flashed the message..you’re too late!

The counter attendant said I could make the flight but that my luggage wouldn’t so without any further discussion she changed all of my arrangements booking me on a later flight.

This flight went through Philadelphia with a 2 hour layover in Washington DC. In Philly I just waited on the plane but in Washington DC it was not only a 2 hour layover but also a change of planes. It gave me time for a nice lunch.

Back in the air the flight to Orlando was pretty uneventful. I was stuck in the middle seat with 2 strangers. Not my favorite arrangement but they were nice. The plane was full. The last passenger on was a large man. He easily made me look thin. He had an aisle seat but the man in the center seat started mouthing off loudly. He made a comment that “I’m stuck sitting next to the biggest man on the plane”. You could have heard a pin drop. Everyone on the plane turned to look and send dirty looks toward the mouthy guy. One of the flight attendants went to that row immediately. I didn’t hear anything but Mr. Mouth shut up after that. I felt so bad for the big guy. My seatmates could have made a comment about me. I’m no frail , little thing, and I would have been devastated. There is no call for that kind of rudeness.

Once on the ground in Orlando I headed to baggage claim. It would have been ironic if after all that my luggage got lost but it didn’t. It was one of the first off the plane. So in no time I was on my way to the rental cars.

I’m renting from Enterprise this time. No more Payless for me after the fiasco in Phoenix. This went off without a hitch. There was no line. The car was ready. The amount due at pick up was the rental + 20%, exactly what I was told when I booked it. Smooth sailing!

I have a little 2011 Kia Rio with about 25,000 miles on it. It proved to be quite “peppy” as I pulled into traffic on RT 4.

Check in at the condo also went smoothly so I think my vacation is back on track.

So to sum up my first day on vacation , a “travel day” , I have to say the parking lot company needs to step up its arrival game a bit. No names yet, I have to get my car back first.

The airline I flew was US Air and I was impressed. They were pleasant and professional. They didn’t charge me to change my flight. The new travel arrangements got me into Orlando by 5:30 instead of 2:30 but with no stress or rush to make connections.

Enterprise rental car. They were absolutely wonderful. They held my car reservation for me, were pleasant and professional and actually charged me what they said they would. No surprises! They walked me through the inspection and answered my questions and even gave me a map and directions to my timeshare. (I’d been to the same one before but it was in 2010). All in all a very positive experience.

A “Good News Story”

Posted on January 2, 2012January 2, 2012 by Dusty Roads

Around my workplace it seems everything is a “Good News Story”. The phase has been so over-used that no one pays much attention to it anymore. But I want to share an experience I just had on Dec. 30 that not only made my day but was a real “Good News Story” in my book!

I just got through complaining right here about the poor service provided by UPS. Sometimes it seems that getting anything done or fixed is just a chore beyond words, between IVR’s and Voice mail or when you finally reach a real person, their unhelpful manner. The problem is so widespread that I hate to admit it’s even in my workplace. So when a company really steps up to the plate and goes the extra mile one should be as quick to offer kudos as we are to criticize.

My “Good News Story” is a Walmart story. Yes, that retail giant that everyone loves to bash for one thing or another. So here it is.

When I returned from vacation last May I found a flat tire on my car. The flat was caused by rot in the sidewall and couldn’t be repaired. It was a Sunday and I was a long way from home. I was lucky to be at my sister’s and the family rode to my rescue. My nephew removed the tire and his wife drove me to the only place in town that was open on a Sunday for tires…Walmart.

We dropped the tire off and went back to my sister’s to wait for them to call back when the tire was replaced. We waited and waited and waited for something that shouldn’t have taken more than an hour. Finally we called them only to be told that it was all set and that they had been paging us in the store.

Ok so they dropped the ball. At least I had a new tire. Back to Walmart we went to pick it up. We had to ask the tire person to put it in the car which he did very reluctantly with much sighing and air of being “put -upon”. But we had the tire.

My nephew then put the tire back on my car and I was on my way. The car did shimmy and pull but I chalked it up to the fact that I needed another tire and that I hadn’t had the tire balanced or aligned. As the summer progressed the GM dealership rotated the tire at least twice and reminded me I needed to get another new tire before the snow started flying in the winter. (They never said anything else about the tire)

Well, it’s winter now and by now I need 3 new tires so not wanting to get caught in a snow storm with bald tread, I took my car to the Walmart out here. This is where the story really gets good.

I went in on Friday 12/30 at 8 am in hopes of putting one tire on before work. That would give me a pair of good tires and next payday I would do the other two.

The first problem is that Walmart will only mount tires in pairs. If I wanted 1 tire I was going to have to put it on myself. After some haggling they agreed to put just the one tire on. I wandered into the store to do some browsing while they took my car in. Not 5 minutes later my cell phone rang. (Houston we have a problem) The tire I had on the car from the Walmart in New York, the one I’d been driving on all summer, was the wrong size for the car. So we were back to needing to put on 2 new tires.

I was really concerned now because it’s the holidays. I don’t know about you but I don’t have any extra cash lying around this time of year. I had the money for 1 new tire..not two.

The Walmart employee was burning up the computer keys trying to find the workorder from the store in New York but he couldn’t find any record. I answered his questions and then told my tale again to the service manager. The big question was how or why would they have put the wrong size tire on the car??? ( I’m sure it had nothing to do with the “I don’t care” attitude displayed by the employees there..maybe incompetence?)

By now an hour had passed. I’d called my sister in New York to confirm the address of the Walmart store we used and review what happened that day in case I’d forgotten any details. The service manager disappeared into the back area while I mentally juggled money and bills in my head.

9:15 the service manager came back out. She told the attendant to write me up for 2 new tires and then credit one back. She explained that Walmart had no liability for putting the wrong tire on because they didn’t physically put it on the car but she had called her manager and they agreed that if I gave Walmart a tire and told them to replace it with a new one, that I should be able to count on it being the right tire. So for safety reasons they were going to replace the tire with the correct one and only charge me for the one I wanted!

I confess..I was speechless! I have never had any retailer step up like that, especially not a big chain store! It was more than I could ever have expected. That was being treated like a business used to treat people back “in the old days” when reputation was everything. They really made my day!

I went to work and told everyone at work about the great experience I had at Walmart. It was an $80.00 tire but they have probably gotten way more than $80.00 in positive word of mouth from me and they will continue to get it. They did good. A “Good News Story”. They deserve to be recognized.

Kudos Walmart! Well done and Thanks again!

On Impulse

Posted on November 28, 2011November 28, 2011 by Dusty Roads

It wasn’t an impulse buy..you know those things that you pick up in the store that aren’t on your shopping list. They seem to be a good idea at the moment but then you get home and have ‘buyer’s remorse”? No, it was nothing like that.

Rather it was a change of plans on impulse. It was a beautiful day, so nice it was hard to believe it was the middle of November. I was planning to take a drive to Newport, RI for the day to see what sights and scenes I could find for this space but when I saw how nice it was I got the urge to take a drive up to Maine. It’s a bit farther than Newport but still well within the “day trip” category.

I headed out a little after 10 am and gambled that the expressway through Boston would have cleared out by that time. Luckily I was right and I sailed though the former Big Dig with no hesitation!

I had selected York, Maine as my destination, home of Nubble Light. It’s said that Nubble Light is one of the most often photographed light houses on the east coast but I just remember the area from my scuba diving days as being extremely pretty.

I pulled off the Highway into York shortly after noon. It had taken me a little more than 2 hours. As I drove through Boston it got really cloudy but here in Maine the sky was clear and a brilliant blue. So far I had remembered my way pretty well considering it’s been over 30 years since I’ve been here but now as I came off the highway my memory seemed to dissolve.

I had printed out directions before I left the house so after a quick check I found myself meandering from one small road to another. I passed alot of fields and some farm houses and then as I came around a corner I saw the sky stretch out before me. That’s when you know that even though you can’t see the ocean yet, it’s really just ahead. Sure enough, down into a little dip and then up to a stop sign and there was the Atlantic!

The beach stretched out before me and off in the distance was the light house gleaming a bright white in the mid day sun.

I pointed the car along the beach road in the direction of the lighthouse. It looked like everything was closed up tight for the winter.

I found the turn off to Nubble Light. At the end was a fairly large parking area with the metered viewers. There is no access to the lighthouse itself. That sits on an island that is reached by a little cable car. The public is not welcome on the island. Trust me, you don’t need to be on the island to appreciate this quaint little lighthouse.

The parking lot was a busy place with visitors taking pictures with everything but the kitchen sink. It was easy to see how it got it’s reputation as the most photographed light. I decided to wait for sunset so headed back along the beach to see if I could find anyplace for lunch.

I was about to try to retace my steps to the main highway when I spotted a little restaurant that seemed to have a lot of cars in it’s lot. Not surprising being the only open place on the beach.

The Lobster Cove Restaurant looked small inside until I realized there was an upstairs too. The waitress told me to seat myself so of course I grabbed a tabe by the window so I could watch the ocean over my lunch of scallops and coleslaw…very excellent! The people that were coming in were from all over. I overheard one group telling the waitress they drove up from New Jersey, another couple was speaking french…probably Candians, bienvenue.

Lunch complete I drove back to Sohier Park. That’s the name of the park next to the lighthouse. As I mentioned the light house is on an Island. I think it’s called Cape Neddick. The whole area is lovely. There’s a huge building, probably an Inn sitting on another rocky point near the light house so I amused myself trying to cature the waves crashing on the rocks while I waited for the sun to go down.

The lighthouse is situated so that you are looking east. That put the setting sun behind me. I was hoping some clouds would roll in so that I might get some reflected sunset behind the light house but that was not to be today. I had to settle for a series of pictures of the changing light.

In between I got some sunset shots by turning around and shooting to the west.

Finally as the last of the light was fading I turned my car toward home.

The drive back was not as easy as the drive up. A Patriots Football game at the stadium in Foxboro, a Bruins Hockey game at the Garden in Boston and the early Thanksgiving Travelers clogged all of the road ways in and around Boston. My trip home was over 4 hours compared to the two it took me to get to Maine but it was definietly worth it.