Dear Southwest Airlines~The letter I wish I’d Written

Posted on July 20, 2013July 20, 2013 by Dusty Roads

Dear Southwest Airlines

I’ve heard so many good things about you. You have fun cabin attendants, open seating, Early Bird Check-In, Priority boarding and BAGS FLY FREE!

Recently I had the opportunity to fly across the country with you round trip. Yup all the way from Providence, Rhode Island aka T.F. Green to Seattle and back again. Everyone was very pleasant, smiling and nice.

I changed planes in Baltimore on the way to Seattle. While I was waiting for boarding I happened to look out and it was pouring. Torrential rains were coming down. I commented to one of my fellow passengers “Wow, look at the rain!” We stood at the window watching the uncovered baggage carts wheel out onto the tarmac and bags get loaded into the plane. Neither of us thought anything of it at the time but when we arrived at Seattle we were greeted by our luggage that was so wet that each bag left a puddle on the baggage carousel. I heard a lot of grumbling.

When the cabby loaded my bag into his trunk he gave me a look and pulled out a newspaper to line the trunk before he put the bag in. I was very embarrassed.

All of my clothing was soaked and had to be dried at my hotel! Maybe the rain surprised your baggage handlers as much as it had surprised us but here’s the thing, on my return trip I had a change of planes in Baltimore again.

You won’t believe what happened…another torrential rain storm swept through.

I wasn’t concerned. I was sure the soaked bags from the outbound trip was just a fluke. I fly often and have never had a problem like this before in spite of rain or snow storms.

Nope. When I arrived at T.F. Green once again the bags, and not just mine, were soaked to the point of having water drip and run out onto the baggage carousel. As if that wasn’t bad enough my bag had the bottom stabilizer broken off so you could no longer stand the bag upright and there were 2 holes were the stabilizer had been anchored. The holes did a fine job of draining the water.

I can only say I am not sure I saved any baggage fees by flying Southwest. I may not have paid the $25- $35 baggage fee of the other airlines but it cost me $89.00 to replace the damaged suitcase as well as the aggravation of drying my clothing in the room and having to wash even clean, but soaked, clothes when I got home.

Clearly bags fly free on Southwest but in the words of Rodney Dangerfield they “Don’t Get No Respect”.

Regards

A Dissatisfied Customer

(Photos courtesy of the internet)

Anchorage

Posted on July 6, 2013July 6, 2013 by Dusty Roads

As Mr. Roberts would say “It’s a lovely day in the neighborhood.” And that would be very true here in Anchorage. Sunny and warm, a perfect day! We ate breakfast in the hotel. When we were ready to go exploring the doorman pointed us in the right direction. It was just a couple of blocks to the Visitor Center, a sod thatched log cabin right there on a main street.

Our plan for the day was the Anchorage Zoo. There was a shuttle from the Visitor Center right to the Zoo. We got there just after the shuttle had pulled out so we had about 30-40 minutes to wait. I wandered the street exploring the souvenir shops while Sandy went into the Visitor Center and chatted with the ladies working in there.

Nearby was a Cultural Museum. That would have been interesting if there was more time. The totem poles were different.

One of the stores had a big plush bear in front of it.

Another was called “Once in a Blue Moose.” How cute is that !

I loved the Blue Moose totem pole by the door.

Look at that! They have a sign post! The first time I ever saw one of these was in Hawaii. Its a sign post with the distance to other places like North Pole. San Francisco, Seattle, Boston and so on. It’s always interesting to see what places made it onto a sign like this.

A trolley was offering city tours and if we’d had more time that would have been high on my list of first things to do. Trolley tours at a new location are one of the best ways to get the “lay of the land” but since we were only going to be here one day the zoo was a better choice.

When the Zoo shuttle arrived and we got settled, the driver told us how nice it was to finally get sunshine and warm weather. Like everyone else she said spring had come late this year. Normally the weather we were getting now should have started 2 weeks earlier. Just our luck!

It was about a 20 minute ride to the zoo. We were dropped off right by the entrance. We’d have about 1.5 hours before we’d have to catch the shuttle back so we could get back to the hotel for our shuttle to the airport. The driver said it was a little zoo and that we’d have plenty of time.

Maybe now I’d finally get to see some of the iconic Alaskan animals that had been eluding me.

Into the Interior

Posted on June 24, 2013June 24, 2013 by Dusty Roads

As we left the coast behind we moved through the Alaskan Tundra toward the Alaska Range and Mount McKinley also known as Denali. That can get confusing because Denali is also the National Park and a State Park. I’ll try to remember to make clear which one I’m referring to.

We weren’t seeing many bald eagles now and the reason we were given was that we were leaving the coast behind and bald eagles need the coastal waters and rivers to fish, salmon being a big part of thier diet. The higher into the mountains we traveled the more likely to see golden eagles which survive on small ground animals like squirrels or hares. (Don’t call them rabbits!)

The food and beverage service in the car seemed to be concentrated closer to the bar where several groups were keeping the attendant and bartender busy. The food menu in the car was quite limited so we decided to try the dining car which was really just the first level of our car. The restrooms were on that level too so about noon all 4 of us headed downstairs. Since we’d only have to climb over each other if we went at different times we thought it’d just be easier to all go together.

The menu in the dining car was also quite limited but that makes sense when you figure they have to bring all of the supplies for the whole trip. Eggs benedict seemed to be a featured item. I ordered what I thought was a crab cake lunch only to get crab cakes with eggs benedict piled on top. At least I wasn’t the only one who misunderstood the menu.

Back in our seats cries of “Moose” started going up. Most of the sightings were on the opposite side from us. I managed to stretch up far enough to see some of them but after 1 attempt to shoot over everyone’s heads and across the car and through the window I decided it just wasn’t going to work and gave up.

The moose on my side were a possibility but the angle of the sun made the reflections from the windows cause distortions in the pictures.

Our seatmate, Robert, came back up to say he had gotten some pictures from the platform but that it was really cold standing out there. We had a few stops with no explanations. After sitting still for 5-10 minutes at each unscheduled stop we’d start up again with no explanation.

Mount McKinley came into view in the distance. This is a rare sight from what we were told. The mountain is so high it makes it’s own weather and its almost always shrouded in clouds and fog. Over and over during our stay we were told that only about 30% of visitors ever get to see the mountain and how lucky we were.

Today it was really clear so everyone’s camera came out, including mine. Well almost everyone’s. We heard one husband complaining to his wife: ” You brought me all the way out here to see a mountain!” I guess the wonder that is Mount McKinley is lost on some people. 🙂

College Fjord

Posted on June 18, 2013June 18, 2013 by Dusty Roads

It’s the last day of cruising. We’re well on our way through the Gulf of Alaska and Prince William Sound .

Glacier Bay to College Fjord 438 nautical miles 18.4 knots

College Fjord contains the largest collection of tidewater glaciers in the world each named after an east coast college or university.

College Fjord is beautiful. Sometimes a picture really is worth a thousand words.

It seemed that we’d finally left the rain and clouds behind. The sun was bright, reflecting off the white snow covered mountains.

Once you enter the Fjord you will pass Holyoke, Barnard, Wellesley, Vassar, Bryn Mawr and Smith Glaciers on the port side. Harvard is at the head of the fjord.

On the starboard side you’ll see Amherst, Lafayette and Yale.

This is truly what you think of when you think of Alaska.

Grand Pacific Glacier

Posted on June 17, 2013June 17, 2013 by Dusty Roads

There was a time, many years ago, when Glacier Bay wasn’t a bay. It was an ice field. The bay was completely covered by miles of ice. As the ice receded the bay was formed and at the head of the bay we now have the spectacular Margerie Glacier.

But right next to Margerie Glacier, barely noticed because of its spectacular cousin, is a remnant of that Ice field. The Grand Pacific Glacier lies at the very head of the bay to the right of Margerie as you approach. It looks like land. It looks like dirt. It’s a black line as it reaches the shoreline.

No pretty blue ice for this granddaddy of glaciers but if it weren’t for this dark and unassuming glacier, we wouldn’t have the Glacier Bay of today. Back in the 1600’s the Grand Pacific Glacier made a final surge, tightening its grip on the area. Before its last push was done the valley was filled with up to 4000 ft. of ice. Then it began its retreat leaving the characteristic U-shaped trench which gradually filled with water giving us the spectacular beauty we see today.

At this time the Grand Pacific Glacier continues to retreat . As it does it grows Glacier Bay a little each day. Prediction are that by 2025 the Bay may extend another 12 miles.

As we left Glacier Bay we headed into the open waters of Prince Williams Sound. Our Princess Patter said to keep our eyes open for porpoise and other small dolphins but the more open waters of Prince William Sound also brought more wave action and the good ship Island Princess began to rock a bit. Not too bad but for someone prone to motion sickness enough to send me to my bunk. Sandy was fine but chose to stick close. I think she used the ship laundry while I rested. My case of sea sickness wasn’t severe, just enough to be uncomfortable.

By dinner time most of the discomfort had passed even though we could still feel the ship’s motion more than I expected from a ship her size. Looking out the windows we could see why. The waves were running 4-6 ft. They were beautiful and mesmerizing but I didn’t trust myself to watch them for too long. I didn’t want to get queasy again as tonight was lobster night. That’s my favorite dinner on these cruises.

I haven’t said too much about the food on board but most of the time it was quite good and there was always food someplace from the Horizon Grill to the Pizza stand to popcorn by the pool. You certainly don’t go hungry.

The dinners were excellent, for the most part. We had a wonderful scallop dinner one night and of course the lobster and prawns were out of this world. My Beef Medallions one night were very tough and almost inedible which I found surprising and on our last night I chose the “thanksgiving” dinner of roast turkey. The theme was American but it was obvious that the meal could not have been prepared by an American because it was the worst turkey dinner I have ever had. But that was an exception not the rule.