Where’s Photoshop

One of the apps that Geek Squad couldn’t help with was Photoshop. The trick with Photoshop is getting the application on a new computer without being charged for the app again. Rather than downloading the app and then fighting with billing for a refund I logged on and went to customer service.

Photoshop Customer Service

The phones are closed on the weekend but they had a “chat option”. I took that. Thus began a very frustrating 1.5 hours. Part of it was my fault. I used a different email address when I originally set up my account than I was telling them. I kept giving the poor rep the wrong information and he/she kept telling me I didn’t have an account. We tried many, many different ways to find it. The credit card was destroyed (It was hacked) I couldn’t remember when the last payment was made and so on. I was more hindrance that help.  Finally I searched my credit card site and Voila! There was the charge. I shared that and they found  my account. Of course they had to give me a gentle slap on the hand for not knowing what email address I used.

Time to be transferred to a new department

The new representative sent me the link to added both Photoshop and Lightroom . He/she assured me that I was not going to be charged. I downloaded the file from the link and got a large zip file. I tried to open it but still couldn’t find the apps. Now I work with zip files all the time at work. I’m not totally computer illiterate but I was stumped. Back to the chat. 

Remote Access Saves The Day

Completely frustrated I gave the chat associate remote access to my computer. I watched as the curser traveled around my desk top. Once the file was opened the download began again. It got hung up at about the halfway point. It was being blocked by my security settings. That issue resolved we began downloading the individual apps. It took a long time but finally I was back in business. All in all between the 2 chat rooms it took 3 hours to get the Photoshop and Lightroom transferred.

I did lose about 5 older files in the process but hopefully they are on a disc someplace in my archives. My fault, not Photoshop’s.